Privacy Policy for Holistic Counselling

Inspower Counselling
Effective Date: 10.03.2024
Last Updated: 10.02.2026

1. Introduction

Inspower Counselling  ("we", "us", "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website: www.inspowercounselling.com
   
• Make an enquiry
   
• Engage in psychological counselling services
   

We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR).

2. Data Controller Details

Data Controller:
Inspower counselling
Email: info@inspowercounselling.com

If you have any questions about this Privacy Policy or your data, please contact us using the details above.

3. The Information We Collect

A. Information You Provide Directly

When you contact us or engage in therapy, we may collect:

• Name
   
• Date of birth
   
• Address
   
• Email address
   
• Telephone number
   
• GP details
   
• Emergency contact details
   
• Payment information
   
• Clinical notes and session records
   
• Medical and mental health history

This includes special category data (health information) under Article 9 UK GDPR.

B. Website Usage Data

When you visit our website, we may automatically collect:

• IP address
   
• Browser type and version
   
• Pages visited
   
• Time spent on pages
   
• Device information
  This is collected via cookies and analytics tools.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

For counselling services:

• Article 6(1)(b) – Contract (to provide therapy services)
   
• Article 6(1)(f) – Legitimate interests
   
• Article 9(2)(h) – Provision of health treatment (special category data)
   

For website enquiries:

• Article 6(1)(f) – Legitimate interests
   

For administrative and legal obligations:

• Article 6(1)(c) – Legal obligation
   

5. How We Use Your Information

We use your personal data to:

• Respond to enquiries
   
• Provide psychological counselling services
   
• Maintain clinical records
   
• Manage appointments
   
• Process payments
   
• Comply with legal and professional obligations
   
• Supervision (anonymised where possible)
   

6. Confidentiality & Clinical Records

All information shared in therapy is confidential.

However, confidentiality may be breached if:

• There is risk of serious harm to you or others
   
• There is a safeguarding concern
   
• Disclosure is required by law (e.g. court order)
   
• Terrorism or money laundering legislation applies
   

Where possible, we will discuss this with you before disclosure.

Clinical records are stored securely and in line with professional body guidelines.

7. Data Storage & Security

We implement appropriate technical and organisational measures including:

• Password-protected systems
   
• Encrypted devices
   
• Secure email systems
   
• Locked filing cabinets (if paper records exist)
   
• Secure cloud storage compliant with UK GDPR
   

We retain client records for [e.g., 7 years after therapy ends] in accordance with professional guidance and insurance requirements.

8. Data Sharing

We do not sell your personal data.

We may share limited data with:

• Clinical supervisors (anonymised where possible)
   
• Accountants (for invoicing purposes only)
   
• IT providers (data hosting)
   
• Legal authorities if required by law
   

All third parties are required to respect the security of  your data. 

9. International Transfers

If any data is stored outside the UK (e.g., cloud services), we ensure appropriate safeguards are in place such as:

• UK adequacy regulations
   
• Standard Contractual Clauses
   

10. Cookies

Our website uses cookies to:

• Improve user experience
   
• Analyse website traffic
   
• Ensure website functionality
   

You can manage cookie preferences through your browser settings.

A separate Cookie Policy is available at: [Insert Link]

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your data
   
• Rectify inaccurate data
   
• Erase data (where applicable)
   
• Restrict processing
   
• Data portability
   
• Object to processing
   
• Withdraw consent (where applicable)
   

To exercise your rights, contact us at: info@inspowercounselling.com

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: https://www.ico.org.uk
Helpline: 0303 123 1113

12. Children’s Data

Our services are provided to individuals aged 18 and above.
For clients under 18, parental consent may be required in accordance with UK law.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.